APP SUPPORT

HOW DO SUBSCRIPTIONS WORK?
Tablet edition subscriptions will be automatically renewed until auto renewal is turned off. Otherwise, Apple and/or Google will bill you at the beginning of each subscription period.

 

Can I cancel a tablet edition subscription and receive a prorated refund for the time remaining?


 No. You cannot cancel a tablet edition subscription in the middle of the period and receive a prorated refund.

 

Can YOU cancel my subscription for me?


No. You have to manage your own subscriptions. Here are links to learn about managing  subscriptions on:

 

APPLE

 

GOOGLE PLAY

 

APPLE SPECIFIC QUESTIONS

I am having general problems with my app.

 

You may need to restart the application by double tapping on the round home button on the front of your iPad. The apps that are running on your device will appear along the bottom row.

 

>>> Hold down the icons until they “shake.”

 

>>> Tap on the red circle to close the app and reset your application. This does not delete the app, but just stops it from running.

 

>>> Double tap the home button again to return to all of your apps.

 

>>> Re-open the app.

 

(If that doesn't work, you can try deleting and reinstalling your app by following the same steps but tapping the "X" on the "shaking" app icon.)

 

I have another question that wasn't answered here.

 

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